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Terms and Conditions

Terms and Conditions

We only supply our goods to EU countries plus Northern Ireland.
Due to the personalised nature of the goods, we cannot accept returns unless faulty.
Return postage is the responsibility of the buyer. As the goods are of a personalised nature, we are unable to cancel an order once placed. This does not affect your statutory rights.
We do not start work on any item until we have received payment.

PRICE: The mentioned price is the final price of the goods. Carriage is added to the final price of the goods.
Carriage is charged at a flat rate of €6.50 for ROI and N.I. For carriage to other EU countries please contact us.

By supplying us with your image(s) you acknowledge that you own the copyright, or have permission from the copyright holder, to use those images for reproduction purposes.

Any text that you supply to us is not spell checked so please ensure correct spelling before sending. We can not accept returns or issue refunds where incorrect spelling results from text you have supplied. 
We reserve the right to refuse any order in which the text/image might be construed to be illegal. In this case your money will be refunded.

We reserve the right to contact you in the event that the image(s) you provided us with are below our quality expectations, which might lead to a sub-standard printed product. This is particularly the case when, for example, a small thumbnail sized print might be provided and the item is a large clock for instance. The enlargement could lead to excessive pixelisation (grainy look) We would contact you to inform you before proceeding with the order.

We normally dispatch your goods within two working days, but occasionally it may take a little longer at busy times (eg Christmas) If there is going to be a significant delay we will contact you and give you the option of cancelling with a full refund.

If the item is required for a specific date, please ensure you order it in plenty of time as we need 2 working days to produce the item, plus postage delay times. We would recommend ordering at least 7 to 10 days prior to the required date.

We are not responsible for any shipping delays.

We reserve the right to add pictures of some finished products to our website, if you do not wish this with your product, then please specify “No Web Reproduction” in the description of your order and we will ensure that it is not illustrated.

In the unlikely event that you need to return a faulty product, please do so within 14 days ensuring the product is returned in the original packaging. You will be offered the option of a replacement product or a full refund after we have inspected the product and deemed it to be faulty. (note return postage is the responsibility of the buyer)

Due to manufacturing processes the colours of products illustrated may differ slightly from the actual product.

Due to the different substrates that are printed on, we cannot guarantee EXACT colour matching, There may be slight differences from your photo/image when viewed on a PC monitor.

If EXACT colour matching is an important factor? Please contact us to discuss, prior to placing your order.

We will not accept returns for any spelling mistakes made by you, or different colour shades.

Please note that items displayed may differ slightly in colour from the actual item.

(!) Please Note: While every care has been taken to ensure the accuracy of the colours depicted in our images, please be aware that due to monitor resolution, lighting, photo processing software and other factors it is almost impossible to represent colour to 100% accuracy.

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